Frequently Asked Questions

What cleaning products do you use?
We use eco-friendly cleaning products that are effective while being mindful of your home or business. We use gentle, trusted products whenever possible, and we are happy to work with any products that you request.

For commercial and industrial accounts, we select products based on the needs of the space. Smaller offices are typically cleaned with the same natural products we use in homes, while industrial spaces may require specialty cleaners.

How long do regular cleanings take?
Every home and business is different, so cleaning times will vary.

Are pets okay to have at home during cleaning?
We love animals, but we do not walk, feed, or clean up pet urine or feces. If a pet becomes aggressive, our cleaners will leave the home and contact you right away.

Are you insured?
Yes, 360 Clean Crew is fully insured. If you need proof of insurance, we are happy to provide it.

Do you change linens or do laundry?
Yes, if requested. Beds will always be made, and we can change linens if fresh sets are left out for us. We can also handle laundry with advance notice.

Do I need to be home during the cleaning?
No, only if you prefer to be. Many clients are home for the first cleaning to walk us through the space and share any special instructions. For recurring service, many clients provide a key or access code so we may enter to clean.

How does booking work?
Once you submit an estimate request, we will email the estimate to you and then follow-up with a call to discuss your cleaning needs. After booking, you will receive a confirmation email and our client documents to review and sign before your first cleaning.

How do I leave a review?
We appreciate reviews and a review can be left on Google, Yelp, our FB page or you may email us at: office@360cleancrew.com and we will upload it to our website.

Can I book just a few hours of cleaning?
Absolutely. We offer hourly cleaning for clients who want to stay within a budget or focus on priority areas. We do have a 2-hour minimum.

How does payment work?
We ask to keep a card on file and we do require a $50 non-refundable booking fee. All cards are charged the day of service.

What is your cancellation policy?
We understand that schedules change. To help protect appointment times, we require 72 hours notice for cancellations. Same-day cancellations are charged 50% of the cleaning total.

What happens if something is broken or damaged?
Our team is trained to report any damage immediately. If something is broken or damaged during service, we will document it and then we will contact you to discuss a fair resolution.

Do your cleaners accept tips?
Tips are never expected, but they are always appreciated.

How often can you provide service?
We offer weekly, bi-weekly, monthly, and occasional cleaning services. We also provide move-in, move-out, and special event cleaning.

Commercial Cleaning Services:

For commercial clients, we can clean during business hours or after hours, depending on your needs we are available 24/7.

Ready to get started?
Request an estimate online or call (509) 402-1933